Our Senior Team
Vision, Service Delivery and Experience
By harnessing ambitions for our staff and creating the right working environment, COMPTEC I.T teams have a clear understanding of the company’s Core Values.
Our WOW Factor (Ways of Working) ensures work-life balance allows our teams to be motivated and want to achieve great results for both COMPTEC I.T and our customers.
Work-life balance is a significant aspect the leadership team have implemented and continue to focus on.
These schemes ensure we have greater lengths of employment for our staff, which is an excellent recipe for success in the Service Delivery space.
Customer service and understanding our customers and their business needs is the recipe for success.
Meet Our World Wide Team all working together to make it all possible
Our Defined Teams
COMPTEC I.T’s leadership team focuses on business strategy, direction and success. Our Company Core Values are a key focus that we instil and embed to ensure our excellence in Service Delivery for our clients. Growth, staff empowerment, and collaboration are what drive success.
Our Managed Services teams are our Business As Usual (BAU) departments which deal with our customer’s day to day operations and consist of several Technical and Non-technical teams:
The Operations Manager is our Leader who ensures Service Delivery guidelines are met.
They are responsible for advocating and delivering Service to our customers and ensuring our support teams follow the correct process and meet strict SLA performance. They are accountable for all Incident, Change and Problem Management and dealing with our Customer Key Stake Holders.
The Engine of our Operations all Decisions are handled and remediated by our Operation Manager.
+Security Compliance Team
Security Compliance is our Number One Core Service for Managed Services. Our security team works closely with our architects and provides remediation and implementations of any required updates for our customers.
With today’s breaches and attacks happening worldwide, security compliance is a high focus stream COMPTEC I.T puts its energy into so our clients can ensure they have 100% business continuity.
Our Support teams consist of the Service Desk, Remote/Onsite Desktop Support, Server Support and Monitoring teams. These are the teams that are the first point of contact. We aim to try and resolve client issues as quickly as possible. The ITIL process is essential for all our support teams to ensure we follow correct Industry Standards.
Part of ITIL is also the Escalation Process created to ensure remediation of any incident is completed within the appropriate timelines. Our aim is to remediate cases 85% remotely, but if there is a need to attend the site, we have a dedicated Onsite support team. All clients are provided with an SME (Subject Matter Expert) for their accounts, but the knowledge is spread amongst all teams, so we do not have a single point of failure.
Our Technology teams are the inventors and mechanics of our company.
They are responsible for delivering outstanding solution architecture to our customer’s infrastructure.
Their innovative ideas ensure they incorporate leading-edge technology with current deliverables. This team lives, eats, breathes technology, and constantly tests the latest technologies in our labs.
They are made up of a highly intelligent and sophisticated group of individuals responsible for thinking and assisting delivery teams in implementing new technology.
This group is created and are hired for their vast experience in Technical Knowledge and ensuring our all Leading Edge Solutions are utilised and become part of the solution delivery we offer to our clients.
Our Consultancy Team consists of several Business Development Managers who work to create opportunities for COMPTEC I.T and assist in onboarding new clients.
They clearly understand our company’s Core Values and assess and create leads for prospective customers.
This group of individuals are there for their professionalism, charisma and understanding of customer needs which help COMPTEC I.T meet deliverables.
They have a high level of understanding of cloud, network solutions, different platforms, and security compliance and work closely with our technology and project managers to provide proposals for new business.
Their desire to grow the business makes this team our contact to the outside world of the organisation. Collaboration, understanding of business and solutioning is what makes COMPTEC I.T continue to grow and become a leading Managed Services Provider.
Our finance team is created to ensure our business stays ahead of all customer’s obligations for invoicing, payments, and bookkeeping for its monthly reporting to our company’s CEO.
Are you interested in joining our team?
We believe in employee satisfaction. So if you think that your skills match COMPTEC I.T’s environment and you have the desire to join an enthusiastic, high driving and delivering team, let us know!